Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.randysun.com (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers , email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud;

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors

The Site is not intended for individuals under the age 13.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us service@randysun.com

Don't offer free items or incentives except in certain circumstances:

With purchase of a product

As part of a marketing campaign

When the primary purpose is not to collect personal information from users

RANDY SUN

FRQ

About RANDY SUN waterproof socks, what you need to know before you buy?

How do waterproof socks work?

Waterproof socks keep feet dry by preventing water from seeping through the fabric. They achieve this purpose by utilizing a waterproof and breathable membrane as middle layer of the socks.

This does not mean that the out shell of the socks will repel water or be dry, but you should expect that your feet stay warm and dry underneath these socks.

Do the feet sweat with the socks ?

The two elements of the waterproof breathable membrane work together to keep the feet dry, with the waterproofing keeping water out and the breathable properties ensuring that the moisture created as you sweat is allowed to escape out of the sock. I’ve hiked in these socks for 13 miles through mud and rivers without any issues.

Are they comfortable?

Yes! Their decent thickness provides shock absorption and long-lasting comfort. Soft materials prevent blisters and uncomfortable chafing.

Which style should I choose?

Different activities will require different thickness and sock length, but our mid-calf socks in regular thickness is always the most popular style for most activities and almost all weather.

Recommended waterproof socks for for different climates:

Warm Weather - Thin, Ultra Thin. Its thickness is almost the same as your cotton socks.
All Weather- Regular Thickness. Usually all waterproof socks will be bulkier than your normal socks. You may need to wear them with loose shoes.
Cold Weather- Thick. Ideal to wear when it's close to 0 degree Celsius (32 degree Fahrenheit), or when you need to walk in a cool stream in the mountains in cold weather.
Extreme Cold Weather - Very Thick. They are normally suitable for use in temperatures between 0 degree Celsius and -10 degrees Celsius (14 to 32 degree Fahrenheit). In extreme temperatures colder than -10 degrees Celsius, the waterproof socks will still keep your feet warm, but the waterproof membrane in the middle layer will become brittle and lose its waterproof properties.

If you need customized waterproof socks that are effective in extreme cold, such as -40 degrees Celsius (-40 degree Fahrenheit), please contact us via sales@randysun.com. Please be aware that developing these socks requires a completely different specialty waterproof membrane, so there will be a higher MOQ.

Tips: When your feet are submerged in water, although your feet are dry, you may still feel the coolness of the cold water through your socks, especially when you are active in the mountains, at this time you can choose thicker waterproof socks, or, to be flexible you can add a pair of your usual thin socks underneath the waterproof socks to easily cope with the changing weather.

Do different types of socks use the same size chart?

No! You can check the size chart at each product page.

Here are the sizes of waterproof socks:

XS Size: US Men size 4.5 - 6.5 or US Women size 5.5 - 7.5 / Euro 35-38.
S Size: US Men size 7 - 10 or US Women size 8 - 11.5 / Euro 39-42.
M Size: US Men size 10.5 - 13 or US Women size 12 - 14 / Euro 43-46.
L Size: US Men size 13.5 - 15.5 or US Women size 14.5 - 16.5 / Euro 47-50.

And here are the sizes of adult beach socks:

S: European 34-37
M: European 38-40
L: European 41-43
XL: European 44-47
XXL: European 48-50

You can just shoot us an email for more size questions.

If I'm between two sizes, what size should I buy?

If you are in between sizes, we recommend to choose a larger size. You can check the size chart at each product page.

Here are the sizes of waterproof socks:

XS Size: US Men size 4.5 - 6.5 or US Women size 5.5 - 7.5 / Euro 35-38.
S Size: US Men size 7 - 10 or US Women size 8 - 11.5 / Euro 39-42.
M Size: US Men size 10.5 - 13 or US Women size 12 - 14 / Euro 43-46.
L Size: US Men size 13.5 - 15.5 or US Women size 14.5 - 16.5 / Euro 47-50.

And here are the sizes of adult beach socks:

S: European 34-37
M: European 38-40
L: European 41-43
XL: European 44-47
XXL: European 48-50

You can just shoot us an email for more size questions.

How do you wash water proof socks?

How to Wash Waterproof Socks?

Hand wash or machine wash below 40℃.
Drip dry.
Do not bleach, iron or dry clean.

When You Use The Socks:

Waterproof socks are waterproof from the toe to just below the cuff of the sock. Sock cuffs are not waterproof. But you can choose cuff seal belts here for extra protection.
Always wear waterproof socks inside your footwear.
Don't hang in direct sun for several weeks, or socks may lose their elasticity.

Do not see my order confirmation in my emails. Where is my order?

You will be sent an order confirmation email and tracking information to the email address you used when the order was placed. If you don’t receive it, please check in your junk/spam email folders.

Or, it could be that you used an email address when you created your account, but didn't choose it to receive all notifications email when you placed your order. Don't worry, send us an email and our customer service team will be happy to update you on the progress of your order. Please provide the name, phone number or any other information you used when placing your order so we can find your order!

How to change or cancel my order?

Sorry, we can only try our best, because the order information will be sent to the warehouse very quickly. But before the package is picked up by the courier, we can help you to change the address information or cancel the order. Please notify us by email via service@randysun.com within 12 hours, the sooner the better. 😃

How to make a return?

Returns

If you are unsatisfied for any reason, you may return your package within 30 days. To be eligible for a return, your item must be unused and in their original packaging.

Please take a photo of the socks and its original packing bag, send them to service@randysun.com. We will get back to you within 24 hours.
When you receive the return address and send it back, please inform us the TRACKING NUMBER. Please note that you will be responsible for paying for the return postage except for quality problems.
Refund will be processed within 2 business days after we receive your package. We’ll issue the refund to your original method of payment. Usually you will receive it within 24 hours.

Once your refund has been issued, we will send you an email to notify you. Your patience will be highly appreciated.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@randysun.com.

Late or missing refunds

If you haven’t received a refund yet, please contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done this and you still have not received your refund yet, please contact us via service@randysun.com